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Product Info

Are your products paraben, sulfate, synthetic fragrance, and phthalate free?

Yes! All of our products are made with pure essential oils and plant extracts. We are proud of our all-natural approach to skin care!

Who formulates your products?

Suzi is our main formulator. She works with chemists and Board-Certified Estheticians who specialize in skincare, to help her put the final touches on the formulas.

Are your products tested on animals?

Our products are never tested on animals. All our products are Certified Cruelty Free by Leaping Bunny.

What is the shelf life of your products?

As our products use only natural preservatives, they typically have a shelf life of 6-12 months.

How should I store your products?

Since our products are made with 100% natural oils and ingredients, keep all products at room temperature and away from direct sunlight. Ensure that all products are kept away from children as well!

Is Suzi's sold in retail stores?

Yes, we are sold in many stores all over the USA. Find the closest store here.


Common Skin Questions

How do I support oily skin?

The best thing for oily skin is to use an oil-based product that won't clog your pores. Oils such as argan, avocado, rosehip seed, and sea buckthorn help keep normal levels of oil production and can even promote healthy oxygen flow through the pores and hair follicles. One of our best products for acne prone skin is our Botanical Facial Oil.

How do I get rid of dark circles under my eyes?

The skin under your eyes is naturally very thin and can suffer from poor circulation. Getting the right amount of sleep can affect more than just your mood. Too much or too little sleep can both contribute to the appearance of dark circles. Not getting enough sleep can cause puffiness under the eyes. Having a healthy bedtime routine and managing stress helps blood flow and will help brighten that area. We formulated our Botanical Eye Cream to increase circulation and restore brightness.

What can I do for a severely dry face? 

Dry skin, called dermatitis, can be due to inflammation. It can lead to itchy rashes or patches of dry skin. Our Botanical Facial Oil comes to the rescue at night with a non-comedogenic (non pore-clogging) blend of oils to soothe inflammation and help balance your natural oils. It can even be used as a gentle exfoliator or a cleanser.

What's the best way to reduce brown spots?

Amazingly, Lavender Oil completely lightens brown spots! After following your normal skin care routine, rub one drop of lavender oil on the spot once or twice each day for a few weeks.

I avoid sandals because I have unsightly heel cracks. Do you have a product that can help?

Our Lavender Healing Salve applied to the heels at night and covered with soft cotton socks is the best thing to use for heel cracks. Works wonders on fingertip cracks as well!

I suffer from pain in my joints and/or muscles. What product do you recommend?

Living with pain can make life very difficult. Your body wants to be in balance but sometimes it gets into a mode of overreacting to protect itself. This can cause more inflammation than is necessary. We need to address pain as soon as possible. Here are three products many people swear by —

Relieving pain helps us sleep well, and get back to being active again!


Shipping

Are my orders tracked?

Yes, upon shipping we will email you a tracking number. You can use this number to track the delivery timeframe of your order.

What carrier do you use?

We ship all orders with USPS Priority Mail.


Returns + Exchanges

Something broke or was damaged during shipping. What do I do?

We are sorry to hear that! Please send us a message with your order number at suzis@suzislavender.com, and we will make things right for you.

The products I ordered aren't what I was hoping. Can I return them?

Yes! We always want our customers to be happy with their purchase. We have a 100% satisfaction guarantee. To read more about our return policy, go here.


Other

Still have a question?

Please email us at suzi@suzislavender.com. Or call 503.476.9981